Advantages to Clients:

1)Do the brand campaign by word of mouth & by other possible ways.

2)Initiate Personalized service by the concept “WOW”.

➢   What's the Problem

➢   Own & Solve it

➢   Wow the Guest.

Is to provide exceptional service by following the STAR concepts

S……………………….

Every time you see a guest or fellow associate, smile and offer an appropriate Hospitality comment.

T………………………...

Speak to every guest or fellow associate in a friendly,enthusiastic and courteous tone and manner.

A……………………

Answer guest or fellow associates questions and requests quickly and efficiently,or take personal responsibility to get the answers. Always try to anticipate their needs.

R……………..

Resolve guest or fellow associates problems and WOW them at all opportunities.

3)Guest feedback by words to any of the associates is registered in guest feedback form -”Share your Thoughts”to the company by the end of the day.

Advantages to the Manager on Duty:

Personalise Service in coordination with managers and other staff.

KEY FEATURES:

➔   Supply of Manpower out of the city as per your requirements.

➔   Every associate is trained to arrange“Heavenly table setup”

➔   “Service Express” is the word used for all F&B Service related.

THE HR POLICY ODC WALLET  FOLLOW IN RECRUITING AND TRAINING THE NEW ASSOCIATE:

How we work for you...

CEM-CUSTOMER EXPERIENCE MANAGEMENT

What is Customer Experience Management (CEM)?

Value every touch, every time - our point of view on customer experience.

Customer Experience Management (CEM) is a relatively new term with a number of different interpretations in the marketplace. Our view of Customer Experience Management, however, is quite simple.

CEM combines research insights and experience design expertise to measure and enhance each of these "moments of truth," based on what is most important to the customer. Many businesses spend a good deal of money advertising their "brand promise" to potential customers; fewer companies put the resources in place to ensure that promise is delivered. At ODC WALLET, we provide the expertise and insight to transform brand promises into operational reality... and bottom line results.It's easy to make promises. It's much harder to deliver on them. Our Customer Experience Management consultants ensure that the company and its employees are properly aligned and motivated to "live" the brand promise and ensure it is delivered exceptionally at each "moment of truth."

CEM Methodology

Our proven process is the blueprint for the design, implementation and delivery of exceptional experiences.

Odc Wallet Customer Experience Management methodology consists of a proven series of steps that help our clients assess the "current state" of the customer experience, and design, implement and measure the desired "future state" based on what matters most to the customer.

The result—an entire organization completely aligned around a clearly-articulated, shared vision of the optimal customer experience, where "random" experiences give way to real-life exceptional experiences. Every touch. Every time.

Our clients are seizing on customer experience as a means to differentiate themselves from the competition and drive profitability and growth, and they aren’t leaving that customer experience to chance.

Experience

Assess the current customer experience

●       Baseline Customer Experience Research

●       Baseline Employee Engagement Research

●       Site Visits

●       Training Compilation and Review

●       Qualitative Customer Research : Focus Groups, Interviews.

Design

●       Innovation Workshops

Implementation

●       Training, Learning and Teaching Content

●       Leadership Development Training

●       Employee Orientation Programs

●       Recruiting and Hiring Profiles

Solutions

Organizational Development & Training

Our solutions are ideal for any organization seeking a customer service culture via the following programs or initiatives:

●       Internal Communication/Internal Branding

●       Manager/Supervisor Leadership & Coaching

●       Customer Service Excellence

●       "Train the Trainer" Knowledge Transfer

●       Relationship Building for Service

●       Orientation Program Development